User - Terms & Conditions of Use and Lode app (collectively the "Site") is an on-demand washing and ironing services app for busy people. Lode app offers users an uncomplicated choice of services to get their laundry cleaned and ironed (“Services”). It can be accessed 24/7. These Terms of Use protect the legal interests of Lode, those that are providing the washing and/or ironing service (“Handlers”) featured on the Site and users.

This Site is owned and operated by Laundry On Demand E (ABN 40911902087) (“Lode”). These Terms of Use apply to your access to and use of the Site and the Services. Your use of the Site and the Services is expressly conditional upon your agreement to these Terms of Use. If you do not consent to these Terms of Use, you are not permitted to use or Lode app. If you access the Site and/or Services on behalf of a company or other entity, you warrant that you are an authorised representative of such company or entity with the right to bind such company or entity to these Terms of Use.

Lode’s Role

Lode provides a way in which users can communicate requests for Services to Handlers appearing on Lode app. The legal contract for the Services is between the user and the Handler. Lode has no control over the conduct of the user or the Handler.

About you

The Site and the Services are not targeted towards, nor intended for use by, anyone under the age of 18.

If you use the washing service, clothes will be washed in 5kg loads. A load that weighs less than 5kgs will be charged as one 5kg load. A load weighing more than 5kgs will be divided into 5kg bundles and a charge will be made for each bundle.

Changes to Terms of Use

Lode reserves the right to change, modify, revise or otherwise amend any provision of these Terms of Use, and any other terms, policies or guidelines governing your use of the Site and the Services, at any time at its sole discretion. Your continued use of the Site, or your purchase of any the Services will constitute your acceptance of any changes or modifications. You should review these Terms of Use whenever you access the Site.

Our Privacy Policy provides information on how Lode collects, uses and discloses information from all users of the Site and/or information obtained through your purchase of the Services through the Site.

Computer/Device compatibility

To use the Site you will need a device or computer that meets the system and compatibility requirements of the Services. This may change from time to time. You are responsible for ensuring that your computer or device is adequate to use this Site and any material contained on it.

Lode app

Lode's mobile application “Lode” app is available for download by users via authorised application stores and other platforms. If you access and use the Site via Lode app or on a mobile phone, tablet or similar mobile device, you are bound by these Terms of Use.

License and use of intellectual property

The Lode Site and all images, software, platforms, tools, graphics, data, text, code, the Trademarks (as defined below) and other content and materials available on the Site (including the Services) and the selection and arrangement thereof (collectively, the "Lode Info") are the property of Lode or its third party licensors and are protected Australian and international intellectual property laws.

Lode hereby grants you a limited, non-transferable, non-sublicensable, revocable license to access and use the Lode Info solely in accordance with these Terms of Use. Except for the limited licenses granted hereunder, Lode reserves all rights not expressly granted and no such additional rights may be implied.

You acknowledge that (i) all right, title and interest in and to the Lode Info, including all intellectual property rights (including trademarks) and other proprietary rights embodied therein or associated therewith, are and will remain with Lode or its third party licensors and no right or interest in the Lode Info is conveyed other than the limited licenses granted and the Lode Info is protected by copyright and other intellectual property laws.

You acknowledge that "Lode” app, the look and feel of the Site and any slogans of Lode contained on the Site are trademarks of Lode (collectively, the "Trademarks") and may not be copied, imitated or used without the prior written permission of Lode. All other trademarks, registered trademarks, product names and company names or logos contained on the Site or in the Lode Info are the property of their respective owners.

Virus, hacking and other offences

You agree that you will not (i) modify or alter the Lode Info or create derivative works of the Lode Info or decompile, disassemble, decode or reverse engineer the Lode Info, translate the Lode Info or otherwise attempt to learn the source code, structure, algorithms or internal ideas underlying the Lode Info or bypass, delete or disable any copy protection mechanisms or any security mechanisms in the Lode Info.

Except as otherwise expressly permitted herein, you may not use the Site or the Lode Info (even if the Lode Info is received free of charge) for the collection, copying or distribution of any portion of the Lode Info.

Any use of the Site or of any Lode Info other than as specifically authorised herein, without the express prior written permission of Lode, is strictly prohibited. Any such unauthorised use will result in the immediate termination of your rights under these Terms of Use and will constitute a breach of the license granted herein.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, keystroke loggers, spyware, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server in which the Site is stored or any server, computer or database connected to the Site. You must not attach the Site via a denial-of-service attack or a distributed denial-of-service attack.


You may create a text hyperlink to the Site, provided such link does not portray Lode or any of the Lode Info in a false, misleading, derogatory or otherwise defamatory manner. This limited right may be revoked by Lode at any time. You may not frame the Site or utilize framing techniques to enclose the Site or Lode Material or other proprietary information without Lode's express prior written consent.

Your Account

Certain activities on the Site require you to register and create an account. In order to create an account, you must be 18 years of age or older. By registering for an account, you represent and warrant that you are at least 18 years of age and that all information you provide in the registration form ("Financial Info") is complete and accurate. Lode reserves the right to refuse access to the Lode Info and/or the Services to anyone at any time at its sole discretion. By registering for an account, you consent to receive communications from Lode about the Services by email and/or text messages consistent with the terms of our Privacy Policy.

Account Security

You accept responsibility for all activities that occur under your user account. We use commercially reasonable security measures to protect your account however, we cannot guarantee absolute security of your account or the Financial Info we collect, and we cannot promise that our security measures will prevent third party "hackers" from illegally accessing the Site or their contents. Lode is not responsible or liable for any third party access to or use of your Financial Info. You agree to immediately notify Lode of any unauthorised use of your account or passwords or any other breach of security, and you accept all risks of unauthorised access to the Financial Info and any other information you provide to Lode.

Your conduct.

You agree that you have read and agree to be bound by the Community Guidelines. These Guidelines are updated from time to time and you are therefore requested to review the Guidelines on a regular basis.

Where you are providing feedback or ratings of users (“Feedback”), you agree that you will provide the Feedback honestly. Your Feedback must not contain any language that it likely to be offensive to any third party. We reserve the right to remove any Feedback provided by you for any reason whatsoever.

Formation of contract with Handlers, purchasing and refunds

You will be required to register an account with Lode. At registration, you will need to enter a valid credit/debit card that is registered in your name to your address. Lode outsources the processing of any payments and you will be bound by the terms and conditions of such provider. Lode does not hold your Financial Information.

Once you have selected the services you want, you will be required to click the ‘place order’ button . Prior to clicking the “place order” button, please check that the information is correct as errors cannot be corrected. Once you have clicked the “place order” button, you have entered into an agreement between you and the Handler. The Handler has sole responsibility for the Services.

As the legal contract for the supply of Services is between you and the Handler, Lode does not accept any responsibility or liability for any loss or damage caused due to your use of the Site and/or Services. Lode does not provide any undertaking to you that the Services will be of satisfactory quality or suitable for your purpose. Lode, to the fullest extent possible, disclaims any such warranties.

The timeframes for completion of the Services are set out in the ‘what service to expect’ section of the web page. These timeframes are estimates only and may change.

You agree that the Handler will provide the Service as set out in the ‘what service to expect’ section of the web page. The Handlers will not check pockets for hazards such as coins, keys etc, sort washing, check for colour fastness or individual washing label instructions. Neither the Handler nor Lode are responsible for any loss or damage caused due to colour run, fading or stretching of garments or shrinkage. You are responsible for any loss caused due to any damage caused due to any hazards contained within your washing.

Your contract for the purchase of Services is confirmed once you receive a message from within Lode app confirming your purchase.
Payment for the Services will be deducted from your debit/credit card after the return of your washing/ironing.

If you are dissatisfied with the Services, the Handler or are seeking a refund, then contact should be made directly to the Handler. If you are dissatisfied with any response from the Handler, Lode may (but is not obliged to do so) try and assist you and the Handler to reach a resolution of issues. If Lode provides you with a refund or credit for the Services, the refund of the amounts paid by you for that particular Service is your only remedy.

Third Party Services

Lode may make third party content and services available on or through the Site (“3PS”) solely as a convenience to its users (e.g. links to third party websites). When you leave the Lode Site, you should be aware that these Terms of Use and all other Lode policies no longer govern your use of such websites and services or any content contained thereon. Lode makes no claim or representation regarding, and accepts no responsibility for, the quality, accuracy, nature, ownership or reliability of 3PS. Your use of any 3PS is at your own risk and subject to any terms and conditions of the 3PS.

Limitation of liability

The Lode Info displayed on the Site and the Services are provided without any guarantees, conditions, warranties as to their accuracy or fitness for purpose. To the extent permitted by law, Lode and the Handlers expressly exclude:

1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity

2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the Services, use or downloading of any Lode Info, inability to use the Lode Info, any websites linked to the Site including, without limitation any liability for loss of income or revenue, loss of business, loss of profits, loss of data, loss arising by virtue of a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs.

The Site and the Lode Info are provided “as is” and on an “as available” basis.

In no event will the aggregate liability of Lode or the Handler, whether in contract, tort, product liability or otherwise, arising out of or in connection to the use (or inability to use) the Site, Lode Info or the Services exceed the amounts paid for any Service.


Applicable Law and Use by International Users

Your use of the Services is subject to all applicable state, federal and international laws and regulations. These Terms of Use and your use of the Site and the Services will be governed by and construed in accordance with the laws of the State of Victoria, Australia applicable to agreements made and to be entirely performed within the State of Victoria.

If you access the Site from a country other than Australia, you agree that your transactions with Lode occur in Australia. You are responsible for compliance with all applicable laws, rules and regulations applicable to your use of the Services.

It is not intended that these Services will be used by international users.


These Terms of Use are binding upon and inure to the benefit of the parties hereto and their permitted successors and assigns. Notwithstanding the foregoing, you may not assign your rights under these Terms of Use without Lode's prior written consent. Lode will be permitted to assign its rights under these Terms of Use at its sole discretion.


If any provision of these Terms of Use is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms of Use will remain in full force and effect, and, if legally permitted, such offending provision will be replaced with an enforceable provision that as nearly as possible effects the parties' intent.


The terms and conditions of these Terms of Use which by their nature are intended to survive termination or expiration will survive any expiration or termination of these Terms of Use.

Availability of the Site and Lode Materials

Lode reserves the right at any time, at its sole discretion and without notice, to suspend, modify, discontinue or permanently cancel the Site, Services and/or Lode Info or any portions thereof. If the Site, Services or Lode Info, or any part thereof are permanently discontinued or cancelled by Lode, neither Lode or the Handler will have any further liability to you. Neither Lode nor the Handler will have any liability to you for any interruption or unavailability of the Site or the Lode Info.

Closing your account

You may request the closure of your account by sending an email to providing clear written notice of such request. When Lode receives your request, Lode will close your account and notify you of such via email. Lode may request additional information from you prior to closing your account.

Lode may close your account or block access to and use of the Lode Info or Services, at any time for any reason at its sole discretion, which such termination will be effective immediately. If you breach the Terms of Use, Lode at its sole discretion may (i) require you to remedy any breach thereof and/or (ii) take any other actions that Lode deems appropriate to enforce its rights and pursue available remedies.

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