Privacy

Laundry On Demand E (ABN 40911902087) and its subsidiaries (“Lode”) provide an on-demand washing and ironing services app. Lode offers users a choice of services to have clothes washed and ironed that are collected and delivered back to the user’s address. Lode provides a way in which users can communicate with persons willing to wash and/or iron clothing (“Handlers”). Lode has no control over the conduct of either the user or the Handler.

Through these services, Lode from time to time gathers information from its customers and users of Lode for a variety of reasons including, in particular, to enable us to improve the nature of the services we provide.

Lode understands individuals’ concerns regarding confidentiality and takes seriously its obligations in respect of all information it gathers.

This Privacy Policy outlines how Lode deals with Personal Information (as defined below).

What information do we collect and store

As a visitor to this Lode app, you may provide personal information about yourself. The type of information we collect may include such things as contact details, buying habits, opinions, product preferences and transactional details (but not your financial information). Lode treats all such information which is collected and identifiable as relating to an individual as Personal Information. It is this information which is described as “Personal Information” for the purposes of this Privacy Policy.

Personal Information may collected about you via the following means:

(a) competition entry forms;
(b) application forms;
(c) email;
(d) websites (including in some instances cookies);
(e) online transactions;
(f) over the phone;
(g) information collected from third parties for example, Handlers

How do we use your Personal Information?

Personal Information is gathered for a range of purposes, including the provision of ongoing support to you and the compiling of customer databases to enable us to more accurately market our goods and services.

Our Site and Lode app uses cookies to provide you with a better user experience. Our cookies monitor your use of our Site and Lode app.

We may use your Personal Information to provide you with emails which set out any news, events or updates to our service. If you do not wish to receive these emails, please contact touchbase@lodeapp.com.

Where Personal Information is provided by a third party to Lode, Lode assumes that you have previously consented to the disclosure of the Personal Information to it. If Lode is made aware that you have not consented to the disclosure to it to Lode, upon receiving your written request, Lode will take commercially reasonable measures to remove your Personal Information from its systems.

Lode will not hold ‘sensitive information’ on an individual and will not ask you for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation, unless:

(a) you provide your consent;
(b) the collection of that information is specifically authorised by law;
(c) the collection of the information is necessary for the establishment, exercise or defence of a legal claim.

Lode is not responsible for ascertaining whether any information provided to it by you or a third party is ‘sensitive information’ and it shall treat all information disclosed to it as Personal Information. In the event that Lode is made aware in writing by you that it is holding ‘sensitive information’, Lode will take commercially reasonable steps to destroy and/or delete paper and electronic copies of the ‘sensitive information’.

If you do not provide your Personal Information, you will not be able to access the information contained on the Site or Lode app.

Analytics

We may have reason to use Google Analytics data to help us improve the offerings on our Site and Lode app. As part of that implementation we would use Google Analytics Demographics and Interest Reporting so that we know more general information about the users of our Site and Lode app. None of this data is personally identifiable, and we respect your need for privacy. As such, we will notify you when this happens as you may wish to opt-out of Google Analytics tracking.

Information Security

In general, only officers, employees or contractors of Lode may view Personal Information.

Personal Information may be stored in either hard copy form or on computer or both. Hard copy Personal Information is wherever practical, kept under locked security. Personal Information stored on computer is wherever practical, password protected.

Lode uses commercially acceptable processes and procedures to protect your Personal Information from unauthorised disclosure. These processes and procedures are regularly reviewed to ensure that they are current and relevant. However, Lode cannot guarantee that its systems will be free from unauthorised third party activity.

When purchasing Services using Lode app your financial details are passed through a secure server using the latest secure hash algorithms of 256 bits (or 32 bytes). This means that your information will be encrypted in line with industry standards. If you have any questions regarding our security policy, please contact touchbase@lodeapp.com

Minors

Lode does not provide services to anyone under the age of 18. In using this Site and Lode app you warrant that you are 18 years or older. Lode is not responsible for use of this Site or Lode app by those under the age of 18.

Accuracy of Personal Information.

If you believe Lode has incorrectly recorded your Personal Information, please contact us at touchbase@lodeapp.com. We may ask that you provide additional information in relation to your identity prior to actioning any request to update Personal Information.

Your access to your Personal Information

You may access your own Personal Information. Lode may impose a reasonable charge for access.

Access to your Personal Information may be withheld in a number of circumstances. These include where:

(a) providing access would pose a serious and imminent threat to the life or health of a person;
(b) providing access would have an unreasonable impact on the privacy of others;
(c) the information is subject to confidentiality where the person who provided the information to Lode did so expressly on the condition that it remains confidential;
(d) the request is vexatious or frivolous;
(e) the information relates to current or anticipated legal proceedings between Lode and the person and the information would not be required to be discovered to a court;
(f) providing access would be unlawful or Lode is required by a law to withhold access; or
(g) providing access could prejudice the investigation or detection by Lode or by a government body of an unlawful activity or some serious or improper misconduct.

Where Lode does withhold Personal Information, Lode may instead choose to give you a summary of that information. It will also provide written reasons as to why the information has been withheld.

Disclosure of Personal Information by and to third parties.

Lode may from time to time employ subcontractors to provide services to it. In these situations, Personal Information may be provided to those subcontractors. The terms and conditions set out in this Privacy Policy applies equally to those subcontractors.

Your Personal Information may be provided to us by a third party. Lode may also collect your Personal Information by virtue of a promotion, event or sponsorship by a third party (“Organiser”). An Organiser may request a copy of your Personal Information collected by Lode to use for operational purposes (e.g. to provide additional information about an event). In these circumstances, we will treat your involvement in a promotion, event or sponsorship as consent to Lode sharing your Personal Information with the Organiser and vice versa. Lode may, therefore, disclose your Personal Information to an Organiser to use for the Organiser’s operational purposes. Please contact Lode immediately if you withdraw your consent to Lode sharing your Personal Information with an Organiser. Please note that Lode is unable to accept responsibility for any actions or omissions of an Organiser.

Queries or complaints

If you have a question or would like to make a complaint, please contact touchbase@lodeapp.com

Changes to this Privacy Policy.

Lode may change this Privacy Policy at any time. Lode recommends that you regularly review this document.

Need more information about privacy?

Commissioner at www.privacy.gov.au

Want to print this Privacy Policy?

If you wish to print out this Privacy Policy, please contact touchbase@lodeapp.com and we will send you a printable copy.